Technical Customer Coordinator

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

Location: Headquartered in Indianapolis, with 2,000+ employees nationwide

About Us: At Heritage Environmental Services, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. With a dedicated team spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Heritage?

Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers waste challenges. We are part of the solution. We don't generate any waste ourselves.

Growth Opportunities: At Heritage, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.

Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, or Not at All.

Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Ambition: Leading the Way in Hazardous Waste Management Our goal is to become the fastest-growing and most profitable hazardous waste platform, powered by industry-leading, end-to-end capabilities. We aim to be the top choice for our customers, driven by a high-performing team that thrives on solving challenges, continuous learning, and growth.

Exciting News: Heritage Environmental Services is now backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for even greater impact and growth in the future.

Technical Customer Coordinator

Responsible for the first review of waste stream approvals and selecting the appropriate facility based on customer's needs, Heritage policies, facility regulatory and permit requirements, facility capabilities, profitability, and safety to employees and the environment. Must keep current with regulations and individual facility permit requirements. Must have full understanding of the quotation and waste stream in the MMS and EIS systems. Working with 3rd party facilities to complete direct Approvals.

Essential Functions & Requirements:

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Liaison between Customer and Approvals
• Acts as a technical resource for Account Representatives
• Assists Customers through the approval process
• Helps build and maintain Customer relationships
• Triage Internal vs. External for submittal to appropriate Approval Chemist (low, medium, high, 3rd party)
• WS Preparation for Approval
• Review lab data
• Review SDSs
• Universal Template Processing
• Assist customers/knowledgeable of recertification program
• Assist with off-spec process
• Assist with bid/proposals
• Special projects as assigned
• Real time online assistance for Customers who are in EIS Profiling (chat feature)
• Understand when to elevate issues
• Enter issues into Intelex
• Participates in Monthly Safety Observation Goals
• Meet Company Safety Observation Goals
• Quote replication ability
• Strong working knowledge of RCRA, DOT, and State Regulations
• Strong working knowledge of Heritage systems and capabilities
• Check TSD/Contract restrictions for approvals
• Working with 3rd party facilities to complete direct Approvals.
• Other duties as assigned

Education:

• If internal, a 4 Year Degree. (required)
• If internal, in lieu of degree, a High School Diploma. (required)
• If external, a 4 Year Degree. (required)

Experience:

• If internal, minimum of 1.5-2.5 years of Heritage Experience from a Customer Service or Technical Role, as evidenced by a consecutive score of 3 or greater on previous evaluations (minimum of 2 evaluation periods). (required)
• If internal, In lieu of degree, 4+ years of Technical or Customer Service experience (required)
• If external, minimum of 5 years' of Customer Service or Technical role experience in an office setting. (required)
• Experience in a Hazardous Waste or Environmental field. (preferred)

Competencies:

• Requires strong organizational, problem solving, oral communications, writing and customer service skills.
• Strong software abilities in Microsoft programs, MMS, and EIS are required.
• Must be able to work well with internal and external customers.
• Strong knowledge of RCRA, DOT, and state regulations.
• Regular and predictable attendance is an essential function of this job.

Benefits, Compensation, & Workforce Diversity: Heritage offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with company match, and tuition reimbursement. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran or status as a qualified individual with a disability.

A post-offer drug screen will be required.

EEO including disability/veteran

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Current Openings for Technical Customer Coordinator Jobs at Heritage Environmental Services