Operations Support Manager

Primary Purpose

To plan, organize and direct a wide range of training activities for a wide range of employees in transportation. Conduct and supervise training and develop programs for employees to improve & maintain safety standards, improve employee's skills, and build morale.

Essential Functions and Responsibilities

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Support HT driver recruiting efforts by speaking directly with potential candidates and bean HT company representative as needed for corporate recruiting initiatives
• Work with HT General Manager and Compliance Manager to onboard new Employees
• Train and evaluate all prospective drivers. Evaluate or perform Road Test skills with prospective drivers.
• Provide training to newly hired Drivers
• Coordinate and evaluate the behind-the-wheel driver training program.
• Conduct driving performance evaluations on drivers and delegated behind-the-wheel trainers and drivers and maintain driving performance records for new and existing drivers.
• Maintain updated driver training manuals and SOP's.
• Function specific training on the following fleet equipment: Van Trailers, Dump Trailers (Frameless and Frame), Roll Off equipment (straight truck, single and double hauler combo), Tankers (vac and non vac), Rail Intermodal Containers, and miscellaneous others.
• Achieve Smith System Certified Trainer credential as required by corporate program
• Assists with PeopleNet and Hours of Service training or re-training.
• Assist with incident investigations, such as injuries, spills, property damage, etc.
• Post-incident / corrective action behind-the-wheel re-training.
• Receive and direct incoming telephone calls and direct to the correct contacts/departments.
• Attend pertinent workshops and training sessions
• Network with local instructor groups to exchange information and best practice.
• Participate to manage safety (CSA) programs that reflect safety for employees.
• Observe the condition of fleet assets to maintain a level of consistency with set up and maintenance to meet user safety and operational functions.
• Review Driver Vehicle Inspection Report across the fleet and address any inspection or repair completion issues.
• Perform all other duties assigned by the HT General Manager or President of HT.
• 25%-50% travel requirement for driver training.
• Haul loads on minimal basis when fleet is challenged with driver availability.

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education: High School Diploma or its equivalent required.

Experience: Experience and knowledge in Training Drivers in Hazardous Materials hauling and 5 years of CDL A driving experience is required. Working knowledge of 49 CFR/ OSHA regulations is required.

Knowledge and Abilities: Ability to maintain a Class A CDL with tanker and Hazardous Material endorsement. Ability to work as a Team and on a variety of tasks simultaneously with frequent interruption. Ability to interact with staff and others in an open, friendly, business-like manner. Ability to follow regulations pertaining to the safe operation of a Commercial Motor Vehicle. Communication skills, clerical skills, map skills, computer skills, drafting SOP, document training, spreadsheet, management systems. Regular and predictable attendance is an essential function of this position.

A post offer drug screen will be required.

EEO including disability/veteran

Current Openings for Operations Support Manager Jobs at Heritage Environmental Services