Director of Operations

Primary Purpose

Responsible for overall safe and compliant operation of multiple locations and non-contiguous geographic regions. Performing our services in a safe, compliant, and ethical manner must be at the forefront of our service offering. Responsible for building a business development mindset between sales and operations for the benefit of the customer and Heritage with Safety being our top priority.

Essential Functions and Responsibilities

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Works with Executive Leadership to concentrate on overall company initiatives by identifying problem areas, develop course of action and implement improvement plan.
• Lead/coach and mentor Area Managers and Operations Managers who are direct reports.
• Review, correct, and understand monthly profit and loss statements for their respective locations.
• Audit on a monthly basis the revenue and costs results versus business activity and budget.
• Prepare an annual budget utilizing their respective reports for input and accuracy.
• Collaborate with Regional Sales Managers (RSM) to support sales objectives set forth by Corporate Budgeting and Service Area/Operations managers.
• Develops relationships with key customers to develop, strengthen and promote our services.
• Formulates and monitors effectiveness of operating policies governing company operations; Recommends changes to ensure compliance with internal and external procedures and regulations.
• Embodies and models service such that their leadership creates a culture of customer empathy and service.
• Proactively seeks to build and standardize best practices across all Service Centers by being a strong team player with other Directors. Share resources when necessary.
• Willingly contributes to support corporate contracting efforts by providing input for strategy, contract terms and pricing for work to be performed in the service territory including core businesses like T&D. Collaborate with both the RSM and AR's for market dynamics and pricing.
• Works with VP of business lines to select/deselect, assure adequate training and OJT for new hires, recommends promotions and pay raises, assures growth in experience and manages all other Service Center personnel matters.
• Provide leadership and supervision needed to consistently deliver world-class service to internal and external customers.
• Foster atmosphere of customer service and cooperation.
• Articulate various career paths within Heritage. Provide career coaching to high potential service employees.
• Other duties assigned by Management.

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education: Four year college degree in Science, Engineering or Business required.

Experience: Minimum 10 years' experience in either sales or operations in the environmental field required. Both sales and operations experience preferred.

Knowledge and Abilities: Superior organization and time management skills. Demonstrated ability to motivate and influence others. Strong leadership and communication skills. Change agent receptive to change. Understands Field Service and Tech Service operations and can communicate strategic value to customers. Demonstrates mastery at strategic value pricing as opposed to just cost plus margin. Strong understanding of market, competitors, and pricing. Deal maker who is able to consistently sell and service profitable business. Ability to make decisive decisions with confidence. Performance management and coaching skills. Regular and predictable attendance is an essential function of this job.

A post offer drug screen will be required. 

EOE M/W/Vet/Disabled

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Current Openings for Director of Operations Jobs at Heritage Environmental Services