Collection Specialist

Primary Purpose: Responsible for monitoring and maintaining assigned accounts, Customer communication, payment status via customer portals account adjustments and customer reconciliations.

Essential Functions and Responsibilities:

• Identify trends in customer aging reports and problem customers and/or sites.
• Providing customer service regarding collection and payment issues, process and review account adjustments, communicate invoice discrepancies and short payments.
• Work with program managers and account administrators to process account refunds and credit memos applied and small account balance written off.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of Account Coordinators, Account Representatives, management, or others when necessary to accelerate the collection process.
• Must communicate and follow up effectively with manager regarding customer accounts on a timely basis.
• Weekly and monthly reporting to direct supervisor.
• Tracking all collection activity and progress through system.
• High volume phone calls to assigned delinquent customers.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Internal and External customer interface
• Meet defined department goals and activity metrics.

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education:  HS Diploma or GED required.

Experience: 3-5 years collections experience is preferred

Knowledge and Abilities Requirements:   Knowledge of Billing and Collections procedures, Accounts Receivable knowledge/experience a plus, strong attention to detail, goal oriented, commitment to excellent customer service, excellent written and verbal communication abilities, ability to prioritize and manage multiple responsibilities.  

EEO including disability/veteran

Current Openings for Collection Specialist Jobs at Heritage Environmental Services