Heritage Environmental Services, LLC
  • Customer Service
  • Indianapolis, IN, USA
  • Full Time

Health/Dental, Vision,Critical Illness, Accident, Life, Disability, 401K with company match, Profit Sharing, Flexible Spending Accounts, Tuition Reimbursement.

Primary Purpose

Service customer accounts using the following responsibilities and functions.


Essential Functions and Responsibilities

  • Serves as the technical resource and liaison within the dedicated sales regions.
  • Requires regulatory understanding of generator requirements.
  • May secure disposal outlets for customer waste that will be managed directly to third party sites, including approvals, pricing, and logistics.
  • Handles customer inquiries and questions regarding company services, cost of services, and proper completion of required paperwork.
  • May revise and ensures completeness of waste profile forms direct from customers. Submits paperwork in a timely manner to appropriate approval department.
  • Coordinate with customers samples for testing as needed for waste approval.
  • Reviews, prints, and mails new quotes to customer. Request and files a signed copy of the quotation. Follows up on new quotes with customer.
  • Coordinates new customer credit approvals with the credit department.
  • Customer retention through routine communication with the customer to ensure service satisfaction and resolve any items.
  • Provide/develop solutions for all customer needs.
  • Promotes service offerings to existing customers.
  • Profit and cost analysis on new and current business, ensures that most profitable disposal method is being used. Work on increasing margin dollars.
  • May be required to service customers until 5:00 p.m. Mountain and Pacific Time.
  • May take waste orders from customers, submit scheduling forms to schedulers. May complete appropriate shipping paperwork, manifest, labels, etc.
  • Assists with customer tours of Heritage facilities.
  • Handles any non-conforming waste situation in a timely manner.
  • A minimal amount of travel may be required (up to 2X per year).

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever necessary to ensure the success of our endeavors.


Education/Experience: 4 year degree in Environmental Science or Science major required with 2 years successful customer service experience. In lieu of degree, 4+ years of relevant job experience in customer service or environmental space with High School Diploma or its equivalent required.

Knowledge and Abilities: Excellent interpersonal skills necessary to effectively communicate with internal and external customers. Strong decision making skills. Strong writing skills. Exceptional time management and organizational skills. Basic knowledge of environmental business preferred.  Strong working knowledge of computers. Basic knowledge of DOT and RCRA Regulations and terms preferred.  Regular and predictable attendance is an essential function of this job.


A post offer drug screen will be required. A post offer background check may be required.

EOE M/W/Vet/Disabled

Heritage Environmental Services, LLC
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